NEW · PHOTOPROOF
Your guest says
"it was already like this."
The fake damage at check-in, the real damage found too late — one action covers both. Server-sealed: faced with a dated proof, most guests drop it before Airbnb ever gets involved.
Two situations. Two actions. One tool.
Each fear calls for a different response, at the right moment of the stay.
"It was already like this when I arrived."
Your guest arrives, photographs a scratch or stain, and claims it was already there — to push for a refund. Without a dated photo taken before their arrival, it's your word against theirs. Airbnb has nothing to arbitrate.
Shoot after every cleaning, before they arrive. The "before" session is your silent witness.
In the app → Create a session, right after cleaning.
They break something, say nothing, leave.
A burned sofa, a cracked ceramic hob. They say nothing and leave. You discover it the next day — or at the next booking. 14 days later, with no checkout photo, you have nothing to show Airbnb.
The "after" session + the "before" session together form your complete case file. Without the before, the after proves nothing.
In the app → Session close alert, at guest checkout.
1 credit = 1 protected stay
Used when you close the before session — the photo shoot after cleaning, before the guest arrives.
A guest dispute can cost you €100 to €600 out of pocket. One protected stay costs less than €1.
10 protected stays
€14.99
€1.50 / stay
pays off at the first avoided dispute
30 protected stays
€34.99
€1.17 / stay
pays off at the first avoided dispute
100 protected stays
€99
€0.99 / stay
< €1 / stay — ideal for multi-properties
✓ 1st protected stay free — try it with no commitment.
What we promise — and what we don't.
PhotoProof builds you the strongest possible case file. But if you rent on Airbnb, it's AirCover that decides — and AirCover is discretionary: Airbnb rules alone, sometimes applies a wear-and-tear coefficient, and can refuse even with a solid file. What we sell you: the strongest proof available. Not the refund — that's their call.
How it works
After every cleaning
Open PhotoProof from your dashboard. Photograph each room in 4 minutes.
Automatic proof
Each photo is signed server-side at capture — timestamp and cryptographic hash calculated on the original file, tamper-proof.
Report in one tap
In case of a dispute, download the timestamped PDF report. Ready for Airbnb, Booking or your insurer.
Why PhotoProof?
4 min per cleaning
Room-by-room guided checklist — as fast as a walkthrough.
Server-sealed
Every photo is signed with a cryptographic hash on the server. Any modification — even one pixel — invalidates the signature and voids the document.
Downloadable PDF
Full report per stay, kept 30 days, exportable in one tap.
Frequently asked questions
Is a property inspection mandatory on Airbnb?+
No. Unlike long-term rentals, Airbnb imposes no formal check-in/check-out inspection. The burden of proof lies entirely with the host. PhotoProof builds that proof for you automatically.
Aren't regular photos enough?+
No. EXIF metadata can be edited in seconds and is easily disputed. PhotoProof signs each photo server-side at capture: a cryptographic hash calculated on the original file. Any modification — even a single pixel — destroys it.
How long are my photos kept?+
30 days automatically. For ongoing disputes, download your photos — they remain available throughout the Airbnb dispute window.
Is this included in my ScanStay subscription?+
PhotoProof is included in all paid ScanStay plans. No extra cost.
Does AirCover guarantee a refund if I have my photos?+
No. AirCover is discretionary — Airbnb rules alone and can refuse even with an excellent case file, citing normal wear and tear or giving the guest the benefit of the doubt. PhotoProof gives you the best possible proof to maximise your chances. That's all anyone can do — and it's already a lot.
Start protecting yourself
Included in your ScanStay subscription. Accessible from your dashboard in one tap.