Your guest arrives, photographs a wine stain on the sofa, or a deep scratch on the floor, and claims it was already there — to push for a refund. Without a dated photo taken before their arrival, it's your word against theirs. Airbnb has nothing to arbitrate.

Shoot after every cleaning, before they arrive. The "before" session is your silent witness.

In the app → Create a session, right after cleaning.

FEAR #2Offensive · Rare but costly

They break something, say nothing, leave.

A burned sofa, a cracked ceramic hob. They say nothing and leave. You discover it the next day — or at the next booking. 14 days later, with no checkout photo, you have nothing to show Airbnb.

The "after" session + the "before" session together form your complete case file. Without the before, the after proves nothing.

In the app → Session close alert, at guest checkout.

What no one else can prove

Anyone can say "I have photos." Few can prove they weren't edited — let alone let a third party check that themselves.

Locked the moment you take the photo

As soon as the photo is taken, it gets a unique, tamper-proof fingerprint — not after the fact, not from your camera roll. If anyone edits the image, even slightly, it shows immediately.

Verifiable by a third party, no account needed

The platform, your insurer or the guest can check the integrity and timestamp themselves, via a plain public link. No need to take our word for it.

Two ways to get protected

Pay-as-you-go for a single property, subscription for a property management business.

Pay-as-you-go

Used when you close the before session — the photo shoot after cleaning, before the guest arrives.

A guest dispute can cost you €100 to €600 out of pocket. One protected stay costs less than €1.

10 protected stays

€1.50 / stay

€14.99

30 protected stays

Property manager plan

Billed per account, not per property — manage as many properties as you need.

Essential

Up to 60 protected stays/month

€49/mo

Pro

What we promise — and what we don't.

What we promise

The strongest proof there is. A sealed, timestamped, verifiable case file — the most solid one we can build for you.

What we don't promise

The refund. On the platforms (Airbnb, Booking, Vrbo…), they're the ones who decide — and they're the sole judge: a wear-and-tear coefficient can apply, or they can refuse even with a solid file.

How it works

After every cleaning

Open PhotoProof from your dashboard. Photograph each room in 4 minutes.

Automatic proof

Each photo is signed server-side at capture — timestamp and cryptographic hash calculated on the original file, tamper-proof.

Report in one tap

In case of a dispute, download the timestamped PDF report and the original-format photos. Ready for Airbnb, Booking or your insurer.

Why PhotoProof?

4 min per cleaning

Room-by-room guided checklist — as fast as a walkthrough.

Server-sealed

Every photo gets a unique fingerprint the moment it reaches our servers — never from your camera roll. Any edit, even invisible to the eye, breaks that fingerprint and voids the document.

Downloadable PDF

Full report per stay, kept 30 days, exportable in one tap.

A dispute? The file is ready in 2 minutes

Open a dispute from any session. PhotoProof assembles everything automatically, ready to send to the platform or your insurer.

Claim text

Summary PDF

Evidence ZIP

Frequently asked questions

I've been hosting for years without a single problem — why do I need PhotoProof?+

That's exactly why. A clean track record doesn't protect you from a one-off claim — Airbnb looks at the specific stay in question, not your history. And it's not your call whether it happens: it's the guest's. At under €1 a stay, with the first one free, protecting every stay costs far less than a single lost dispute — even if it never happens.

Is a property inspection mandatory on Airbnb?+

No. Unlike long-term rentals, Airbnb imposes no formal check-in/check-out inspection. The burden of proof lies entirely with the host. PhotoProof builds that proof for you automatically.

Aren't regular photos enough?+

No. EXIF metadata can be edited in seconds and is easily disputed. PhotoProof signs each photo server-side at capture: a cryptographic hash calculated on the original file. Any modification — even a single pixel — destroys it.

How long are my photos kept?+

30 days automatically. For ongoing disputes, download your photos — they remain available throughout the Airbnb dispute window.

Is PhotoProof included with my ScanStay account?+

No — the ScanStay guest guide is free, but PhotoProof is a separate tool, sold as credits (your first protected stay is on us). You only pay if you actually want this protection, and a credit — from €0.99 — is nothing next to the €100-600 a lost dispute can cost you.

Does AirCover guarantee a refund if I have my photos?+

No. AirCover is discretionary — Airbnb rules alone and can refuse even with an excellent case file, citing normal wear and tear or giving the guest the benefit of the doubt. PhotoProof gives you the best possible proof to maximise your chances. That's all anyone can do — and it's already a lot.

Is the credit balance shared across all my properties?+

Yes. Protected stays belong to your account, not to a specific property — use your balance across as many properties as you like, no need to split it in advance.

Can I let my cleaning team take the photos?+

Yes. From your dashboard, copy your property's PhotoProof link and share it with your cleaner or team — they photograph the property directly from their phone, no ScanStay account needed.

Start protecting yourself

Your first protected stay is free. After that, from €0.99 per stay — nowhere near what a lost dispute costs.

Start for free Already a host — Log in

Rental inspection, done right: sealed proof, not just memories

Two situations. Two actions. One tool.

"It was already like this when I arrived."