Analyze the real sentiment of your Airbnb reviews
OTAs like Airbnb now use AI to analyze the text of your reviews — not just the rating. A 4/5 with an enthusiastic text weighs more than a 5/5 with an empty comment. Understand what your guests are really saying.
Example results
Here is what our AI analyzes in your Airbnb reviews
Sentiment score
8.7/10
Very positive
43 reviews
Good reliability
↑ Upward trend
Strengths
- +Impeccable cleanliness95%
"Spotless place, nothing to criticize."
- +Host communication88%
"Very responsive and helpful host."
- +Ideal location72%
Top recommendation
Sentiment score
5.8/10
Mixed
11 reviews
Low reliability
→ Stable trend
⚠️ Alert
Fewer than 10 reviews — low reliability. Cleanliness and amenities flagged in >30% of reviews.
Areas for improvement
- !Insufficient cleanliness45%!
- !Lack of basic amenities36%!
- !Dated décor / worn furniture18%
Recommendations
- 1Deep clean + pest control.medium
- 2Replace kitchenware and add missing utensils.easy
Why analyze your guest reviews?
Advanced AI Sentiment
In-depth analysis of every review to accurately detect positive, negative, and neutral emotions.
Strengths & Areas for Improvement
Automatically identifies what your guests love and what needs fixing to boost your rating.
Trust Score
Evaluates the reliability of your reviews (count, recency, diversity) for a precise and actionable diagnosis.
The 8 dimensions analyzed in your reviews
Cleanliness
Mentions of cleanliness, hygiene, housekeeping
Location
Location, neighborhood, access, transport
Communication
Host responsiveness, welcome, instructions
Comfort
Bedding, amenities, space
Value
Price, value for money, comparison
Check-in
Keys, access, timing
Accuracy
Listing accuracy, photos, description
Overall Experience
Atmosphere, recommendation, return visit
How it works
Paste your Airbnb listing URL
Enter your Airbnb listing URL. That's all we need.
Our AI collects and analyzes your reviews
Our AI reads every review to detect recurring themes, emotions, and warning signals.
Receive your sentiment report by email
Sentiment score, strengths, areas for improvement, and concrete recommendations — straight to your inbox.
Why analyze the sentiment of your Airbnb reviews?
OTAs analyze your texts, not just your ratings
Airbnb, Booking, and other platforms increasingly use Natural Language Processing (NLP) to evaluate accommodation quality. A 4-star review with enthusiastic text ("amazing stay, we'll be back!") carries more weight than a 5-star with just "ok". Your search ranking depends on what your guests write, not just the score they give.
Identify your hidden strengths and weaknesses
By analyzing the overall sentiment of your reviews, you discover what your guests truly appreciate and what disappoints them. Recurring issues like unreliable WiFi or unclear check-in instructions can drag down your rating without you even realizing it. Our AI tool reads every review and extracts positive and negative themes.
Take concrete action to improve your rating
Once you've identified areas for improvement, you can act. A digital welcome guide like ScanStay lets you anticipate common questions, provide the WiFi code in one scan, explain how appliances work, and guide your guests from check-in to checkout. Result: less frustration, better reviews.
Frequently asked questions
How does sentiment analysis work?
Our AI reads every review on your Airbnb listing and analyzes the tone, themes, and overall sentiment. It identifies recurring strengths and areas for improvement, then gives you a sentiment score out of 10.
Is it free?
Yes, the analysis is 100% free. You receive the detailed results by email.
What data is collected?
We only collect your email and Airbnb listing URL. Reviews are analyzed but never stored. We never access your Airbnb account.
Is a 4/5 with good text better than a 5/5 without text?
From the perspective of OTA algorithms, yes. Platforms like Airbnb increasingly value the textual content of reviews. A detailed, positive text reinforces the credibility of the rating and can improve your search ranking.
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