Analyze the real sentiment of your Airbnb reviews
OTAs like Airbnb now use AI to analyze the text of your reviews — not just the rating. A 4/5 with an enthusiastic text weighs more than a 5/5 with an empty comment. Understand what your guests are really saying.
Example results
See what our AI detects in your Airbnb reviews
Sentiment score
9.2/10
Excellent
Based on 48 reviews
Strengths
- +Impeccable cleanliness mentioned in 95% of reviews
- +Quick and warm communication
- +Ideal location, close to transport
Anecdotal
Sentiment score
3.8/10
Critical
Based on 23 reviews
Areas for improvement
- !Cleanliness issues in 65% of reviews
- !Description does not match reality (43%)
- !Unstable WiFi, no clear instructions (35%)
Why analyze the sentiment of your Airbnb reviews?
OTAs analyze your texts, not just your ratings
Airbnb, Booking, and other platforms increasingly use Natural Language Processing (NLP) to evaluate accommodation quality. A 4-star review with enthusiastic text ("amazing stay, we'll be back!") carries more weight than a 5-star with just "ok". Your search ranking depends on what your guests write, not just the score they give.
Identify your hidden strengths and weaknesses
By analyzing the overall sentiment of your reviews, you discover what your guests truly appreciate and what disappoints them. Recurring issues like unreliable WiFi or unclear check-in instructions can drag down your rating without you even realizing it. Our AI tool reads every review and extracts positive and negative themes.
Take concrete action to improve your rating
Once you've identified areas for improvement, you can act. A digital welcome guide like ScanStay lets you anticipate common questions, provide the WiFi code in one scan, explain how appliances work, and guide your guests from check-in to checkout. Result: less frustration, better reviews.
Frequently asked questions
How does sentiment analysis work?
Our AI reads every review on your Airbnb listing and analyzes the tone, themes, and overall sentiment. It identifies recurring strengths and areas for improvement, then gives you a sentiment score out of 10.
Is it free?
Yes, the analysis is 100% free. You receive the detailed results by email.
What data is collected?
We only collect your email and Airbnb listing URL. Reviews are analyzed but never stored. We never access your Airbnb account.
Is a 4/5 with good text better than a 5/5 without text?
From the perspective of OTA algorithms, yes. Platforms like Airbnb increasingly value the textual content of reviews. A detailed, positive text reinforces the credibility of the rating and can improve your search ranking.