FEATURES
Everything ScanStay does for you
From guest welcome to professional management — every feature explained in detail.
FOR YOUR GUESTS
A frictionless welcome experience
Your guests find everything they need, in their language, without bothering you.
Digital guidebook + QR code
Create a complete stay guide accessible via a simple QR code. House rules, WiFi password, appliance instructions, useful addresses — everything available in 2 seconds, no app required. Compatible with all devices.
AI guest chat 24/7
Your assistant automatically answers your guests' questions, day and night. Trained on your content, it replies with your tone and your information. Zero calls, zero ignored messages.
Smart local guide
Share your insider tips, favourite spots and must-see visits with your guests: the hidden restaurant tourists never find, the unmissable walk, local markets, secret spots. Let them discover your region like a local would. Your personal recommendations make all the difference — and your guests never forget them.
Message templates
Create pre-written messages to share your guidebook with guests on Airbnb, Booking, WhatsApp or email. Dynamic variables ({lien}, {nom}, {code_cles}), AI generation with real property info (check-in/out times, WiFi, key code), spell checking, and read confirmation option.
5 automatic languages
Your guidebook and assistant instantly adapt to each guest's language. French, English, Spanish, German, Italian — no extra configuration needed. Welcome the whole world.
OTA guest identity form
Collect guest identity information (name, surname, dates) via a form built into the guidebook. Perfect for legal compliance and traceability, even for OTA bookings (Airbnb, Booking…). This data also powers personalisation — welcome guests by name, tailor messages, and deliver a truly bespoke experience.
CONTENT LIBRARY
13 block types to cover everything
Each block is automatically translated into 5 languages and appears in your digital guidebook. Combine them freely to create the perfect experience.
Welcome message
A personalised message displayed when guests first open the guidebook. Introduce yourself, set the tone and welcome your guests — in your own voice.
WiFi
SSID, password, security type or captive portal. Guests connect in 2 seconds without asking you for the code for the third time.
Practical info
Gate code, key location, parking instructions, bins… Everything guests need to know about the property, accessible in one tap.
House rule
Pets, noise, check-out, parties… Define each rule with an allowed/forbidden status and a clear description. No more unpleasant surprises.
Appliance
Coffee machine, washing machine, oven, TV, boiler… Take a photo and the AI generates a complete Q&A guide. No more calls at 10 pm about how to use the shower.
Local guide
Your hidden restaurant, the must-do hike, the Sunday market… Share your favourite spots with Google Maps info. A human touch your guests will love.
Check-in
Default arrival time or customised day by day (handy for long stays). Guests know exactly when they can arrive.
Check-out
Standard or variable departure time. Manage exceptions Monday to Sunday without confusion or manual reminder messages.
Departure instructions
Strip the beds, take out the bins, leave the keys… Create a departure checklist guests consult on the morning of their last day. Zero forgotten tasks.
Waste management
Bins, colours, accepted items, location, collection schedule, drop-off point. Guests sort correctly without asking you any questions.
Event
Craft market, concert, festival, temporary exhibition… Highlight local events with dates and a description. An easy way to enrich the stay experience.
Contact
Phone, WhatsApp, availability, emergencies only… Put the right contacts in front of guests at the right time. They know who to call and when.
TV & Streaming
Netflix, Disney+, Prime Video — access provided by the host or the guest's own account. Avoid questions about 'how to connect to Netflix' on a Sunday evening.
Safety & Emergencies
Local emergency numbers, safety instructions, fire extinguisher and smoke detector locations. Your guests know exactly what to do if something goes wrong.
Ready to transform your guest experience?
Start for freeGROWTH & BUSINESS
Turn every stay into an opportunity
Collect data, generate additional revenue and track your performance.
Service catalogue
Offer additional services directly in the guidebook: late check-out, breakfast basket, airport transfer, activities… Generate extra revenue effortlessly with every stay.
Stats & Leads
Track how guests interact with your guidebook: page views, questions asked, services browsed. Identify improvement opportunities and turn every visit into a business opportunity.
Arrival notifications
Receive an instant alert when a guest scans your QR code while their stay dates are registered in the system. This signal confirms the guest has actually entered the property — you know in real time that check-in has happened, with no call or message needed.
AI appliance detection
Photograph your appliances (coffee machine, washing machine, TV, boiler…) and the AI automatically generates a clear, structured user manual. No more questions about the oven at 10pm.
YOUR BRAND
A 100% branded experience
Customise every touchpoint to reinforce your professional identity.
Customisable A4 PDF with templates
Generate professional A4 posters for your properties using ready-to-use templates. Choose your design, customise the content, download in high definition. Perfect for displaying the QR code, house rules, or key information.
White label A4 PDF
The same A4 posters, but with your logo and colours instead of ScanStay's. Reinforce your brand identity on every printed material given to your guests.
White label (logo + name)
Completely replace the ScanStay brand with your own. Your logo, your name, your visual universe — guests only see you. Ideal for property managers who want to assert their brand.
Custom domain name
Publish your guidebooks under your own domain (e.g. guide.mycompany.com). A detail that makes all the difference for a professional, consistent image with your clients and guests.
PROFESSIONALS & SCALE
Bientôt disponibleIndustrialise your management
Tools for property managers handling large volumes who want to automate everything.
API & Webhooks
Integrate ScanStay with your existing stack: PMS, CRM, Zapier or Make automations. Our REST API and webhooks allow real-time data sync and end-to-end workflow automation.
Multi-team accounts
Manage your property management company as a team: create multiple user accounts with role-based access. Project manager, field agent, accountant — everyone accesses what they need.
Dedicated onboarding & account manager
For large organisations, a ScanStay expert guides you through initial setup and remains your dedicated point of contact. Data migration, team training, advanced configuration — nothing left to chance.
Guaranteed SLA
Contractual commitment on platform availability and incident resolution times. Ideal for property managers who cannot afford any service interruption.
Ready to transform your guest experience?
Join the hosts who trust ScanStay to deliver an exceptional guest experience.
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